Is Shipping Discreet? I don’t want my Nonna/ flatmates/ Karen in Accounts to see what I am ordering.
Never fear - we make sure all of our packaging is much more discreet than the above. We ship all our products in environmentally friendly mailers with no reference to the brand, the product or your midnight plans at all. Condoms for the sheets, not the streets.
.Do you ship overseas?
Not yet - but if you are overseas and interested in our product, drop us a line and we can see what we can do.
Generally, you will be entitled to a refund or exchange where we are required to do so under any relevant laws, including the Australian Consumer Law. You may ask for a refund or exchange if an item has a major problem or is significantly different to what you asked for.In the event that you believe that you are entitled to a refund or exchange, you must provide us with: your full name and address; the original order number; and the reason for claiming the refund or exchange. You will not be entitled to a refund or exchange where you have simply changed your mind, so please choose products carefully. Returning items to us If you wish to return an item to us, we recommend that you do so as soon as possible after becoming aware of the issue prompting your request for a refund or exchange. Delayed claims for refunds or exchanges may lead to your request for an exchange or refunds being rejected. We reserve the right to assess the condition of a returned item prior to offering a refund or exchange. This may result in a refund or exchange being refused by us. You may be entitled to a refund equal to the cost of the item only. You may be entitled to an exchange for an identical item, or one of a similar value.
Return delivery charges We recommend you return the item to us via Registered Post so that the delivery can be tracked. All shipping costs will be the responsibility of the customer, until such time that we have confirmed that there is a fault with a product or that we have made a shipping error. Provision of refunds or exchanges to you If after assessing the condition of the returned item/s, your refund is approved, we will send you an email confirming that your refund will be issued. Refunds will generally be processed within five (5) to seven (7) days of our receipt of returned items. All refunds will be issued via the same payment method used to purchase the items. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within five (5) days of us notifying you that a refund has been issued. Enquiries Please email us if you have any questions regarding our Refunds & Returns Policy. Refunds & Returns Policy last updated on 25 February 2021.
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